Support

Welcome to Dimetis customer service and support. Our goal is to make your experience with Dimetis the highest value you can receive from any vendor on the market.

Dimetis provides a variety of support contracts according to the customers special requirements.

Maintenance

Dimetis takes over the maintenance of the delivered system and offers different alternatives of support (e.g. standard maintenance for the usual workdays or hotline services 24 x 7).

Support of other system components

Dimetis can support the customer for other components within the entire system (e.g. server, devices, database, third party software, etc.). Therefore it is necessary that maintenance contracts exist with the respective vendors. These contracts can be concluded by the customer or via Dimetis. Services concerning this support are to be charged extra.

Consulting and software modification

Beside the warranty and the standard maintenance contract it is sometimes reasonable that the customer and Dimetis sign an additional maintenance contract which covers support for operation and which allows minor changes. A pool of working hours has to be defined and the accounting based on a fixed price per hour. The invoicing is monthly, quarterly or to fixed dates.

This kind of contract helps to provide minor changes very fast.